FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at sales@mysexyblack.com

 

1. Where do you ship from?
   A. We ship from our partnered factories located in different Areas. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
2. How long will it take for my items to arrive?
   A. It will usually take 10-25 business days for all orders to arrive.
3. How long will it take to receive a tracking number?
   A. It will take usually between 2-6 business days.
4. Where can I place an order from?
   A. You can place the order from any country, we ship Worldwide.
5. Is shipping really FREE?
   A. Yes, shipping is free Worldwide.
6. Which currency will I be charged in?
   A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
7. Will I receive confirmation number when I place my order?
   A. Yes, You will receive confirmation once you place your order.
8. Who can I contact if I have a problem with my order?
   A. All inquiries can be forwarded to sales@mysexyblack.com
9. How can I pay?
   A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also PayPal
10. Is Checkout on this site safe and secure?
    A. You can be absolutely sure that all purchases here are safe and secure.
11. Will I (the customer) have to pay customs?
    A. For most countries you will not have to pay customs, but it depends where are you located.